Our Shipping Services
We use Fedex Express to ship our isopod orders. In most cases FedEx guarantees next day arrival at no later than 12:30 local time.
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This is in most cases but there are areas and timeframes this is not possible.
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Please understand that everything is up to the shipping company once the order is dropped off till it is received.
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We will work to ensure any issues that may arise will be communicated and remedied as quick as possible.
General Shipping Information
ISOPOD.COM ships all year long at our discretion. For the safety of your order, a hold for pickup or potentially shipping on different weeks due to weather in your local area can be an option.
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Our current shipping days are Monday and Tuesday, unless otherwise indicated.
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Any orders can be cancelled at our discretion and refunded to the original payment option.
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Any order placed can be cancelled within 24 hrs for full refund to original payment option.
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Orders cancelled after 24hrs will be issued a store credit.
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Live Arrival Guarantee
All isopod orders carry a LAG with our Express shipping option
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In order to give your new live animal the best possible transit, your order will be packed and dropped off by 8:00 PM EST at the local FedEx hub. Once your order is scanned in you will receive a email with tracking information. If you are expecting your order to be ship and didn't receive you tracking information, please check you spam folder.
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Packing your order
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Using clean packing materials
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Styrofoam box
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Heat/cold pack will be used
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Delivery Expectations
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Someone is available to receive/pickup your order at the address provided
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All orders must be picked up within two hours of being notified
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Any issues should be communicated within an hour of receiving your order
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ANY DEVIATION OF THIS CAN RESULT IN LAG VOID
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***IF YOU CHOSE THE WRONG SHIPPING OPTION YOUR ORDER MAY NOT BE PROCESSED***
My Promise to the Customer
I will work with any of our customers to ensure any issues are addressed.
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Communication is key
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If you need any sort of exception, please communicate
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If, your experience is anything less than expected, please communicate
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All sales are final.
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Gift cards are considered final upon purchase and cannot be exchanged for cash, check, or credit. Lost or stolen cards cannot be replaced. Gift cards are only redeemable for goods and service.
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